8x8 Contact Center
Global CCaaS with UCaaS on a single platform
8x8 Contact Center — Full Overview
8x8 Contact Center (part of the XCaaS platform) combines enterprise CCaaS with full UCaaS in a single cloud. Agents handle contacts while non-agent employees use the same system for voice, video, and messaging — with a single administration console. For global organizations that need contact center + unified communications without multiple vendors, 8x8 XCaaS is the most integrated option in the market.
8x8 Contact Center Pricing Plans
8x8 Contact Center pricing ranges from $57 – $140 / user / month. Tiers below are estimated from published data — contact Clearony for exact quotes.
Voice contact center with UCaaS for all users.
- Voice ACD & IVR
- 8x8 Frontdesk
- Speech analytics
- Call recording
Omnichannel with digital engagement.
- Everything in X6
- Digital channels
- Workforce management
- CX analytics
Full enterprise CCaaS with AI suite.
- Everything in X7
- AI routing & virtual agent
- Advanced WFM
- Quality management
📌 Clearony partners often secure better rates than going direct — especially on multi-year terms.
Get a Custom Price Quote →Key Features & Capabilities
8x8 Contact Center scores highest in these areas. Each rating reflects real-world performance and advisor partner data.
What We Love (and What to Watch Out For)
✅ Strengths
- ✓Single platform for all employees — agents and non-agents
- ✓55+ country global calling coverage
- ✓AI analytics and speech analytics included
- ✓One admin console for UCaaS + CCaaS
⚠️ Considerations
- !Premium pricing vs. standalone CCaaS vendors
- !CCaaS depth less than dedicated vendors like Genesys
- !Implementation complexity for large deployments
Who Is 8x8 Contact Center Best For?
🏭 Industries Served
🔌 CRM Integrations
📋 Contract Options
Annual
📊 Compliance Certifications
Is 8x8 Contact Center the right vendor for your business?
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Compare with Clearony →Frequently Asked Questions About 8x8 Contact Center
Everything you need to know before making a decision.
How is 8x8 Contact Center different from 8x8 XCaaS?
Ready to see how 8x8 Contact Center fits your business?
Take our 8-minute needs analysis. We score 8x8 Contact Center alongside 27 other vendors against your exact requirements — and tell you which is the right fit.