8x8 XCaaS
Globally distributed teams needing UCaaS + CCaaS on one platform
8x8 XCaaS — Full Overview
8x8 XCaaS (Experience Communications as a Service) is the rare platform that delivers true UCaaS and CCaaS on a single cloud — no vendor juggling, no integration tax. With coverage in 55+ countries, it's the natural choice for globally distributed organizations. AI post-call transcription and summaries are included, and the analytics suite gives leadership a single view across all communication channels.
8x8 XCaaS Pricing Plans
8x8 XCaaS pricing ranges from $28 – $140 / user / month. Tiers below are estimated from published data — contact Clearony for exact quotes.
UCaaS for all users — calling, video, messaging.
- Unlimited calling in 48 countries
- HD video meetings
- Team messaging
- AI transcription
Advanced UCaaS with supervisor analytics.
- Everything in X2
- 8x8 Frontdesk
- Supervisor analytics
- Call recording
Full CCaaS with AI routing and workforce management.
- Everything in X4
- Omnichannel contact center
- AI-powered routing
- Workforce management
📌 Clearony partners often secure better rates than going direct — especially on multi-year terms.
Get a Custom Price Quote →Key Features & Capabilities
8x8 XCaaS scores highest in these areas. Each rating reflects real-world performance and advisor partner data.
What We Love (and What to Watch Out For)
✅ Strengths
- ✓True UCaaS + CCaaS on a single platform — no vendor juggling
- ✓55+ country global coverage, industry-leading reach
- ✓AI post-call transcription and summaries included
- ✓Single analytics dashboard across all channels
⚠️ Considerations
- !Higher price point for CCaaS tiers
- !Setup and administration more complex than SMB-focused vendors
- !Best value for organizations needing both UCaaS + CCaaS
Who Is 8x8 XCaaS Best For?
🏭 Industries Served
🔌 CRM Integrations
📋 Contract Options
Annual
📊 Compliance Certifications
8x8 XCaaS Customer Success Stories
Real outcomes from businesses that deployed this platform — verified by Clearony's research team.
Global SaaS Firm Unifies 12 Countries on One Platform
A software company with support teams across North America, Europe, and APAC was running four separate communication platforms. After migrating to 8x8 XCaaS, every agent and office worker ran on one system — with a single admin console and unified analytics. International calling costs dropped by 47%.
- 4 platforms consolidated to 1
- 47% reduction in international calling costs
- 12 countries on single platform
- Single admin console for all regions
Multi-Location Retailer Cuts Contact Center Costs by 35%
A 200-location retail chain running a blended UCaaS + CCaaS environment was paying two vendors and managing two contracts. Moving to 8x8 XCaaS eliminated the integration complexity, gave managers a single analytics view, and reduced per-seat spend by 35% through consolidated licensing.
- 35% reduction in per-seat cost
- 200 locations on single platform
- One contract, one vendor
- Contact center + store phones unified
Is 8x8 XCaaS the right vendor for your business?
Run a free needs analysis — we match you against 28 vendors in minutes, not weeks.
Compare with Clearony →Frequently Asked Questions About 8x8 XCaaS
Everything you need to know before making a decision.
What does XCaaS mean?
How many countries does 8x8 support?
Is 8x8 right for a small business?
How does 8x8 compare to RingCentral?
Ready to see how 8x8 XCaaS fits your business?
Take our 8-minute needs analysis. We score 8x8 XCaaS alongside 27 other vendors against your exact requirements — and tell you which is the right fit.