Five9
AI-powered enterprise contact center with healthcare-grade EHR integration
Five9 — Full Overview
Five9 has been a Gartner Magic Quadrant Leader for CCaaS for 10 consecutive years. Its Genius AI — powered by OpenAI — delivers intelligent virtual agents, real-time coaching, and automated after-call work. The platform's standout capability for healthcare is Five9 Fusion for Epic — a purpose-built integration that brings call center intelligence directly into Epic workflows, making it the top choice for health systems with large contact center operations.
Five9 Pricing Plans
Five9 pricing ranges from $149 – $229 / user / month. Tiers below are estimated from published data — contact Clearony for exact quotes.
Inbound contact center with AI virtual agent.
- Inbound IVR & ACD
- AI virtual agent
- Call recording
- Basic analytics
Omnichannel with AI coaching and WFM.
- Everything in Core
- Email, chat, SMS channels
- AI real-time coaching
- Workforce management
Full AI suite with EHR integration and advanced analytics.
- Everything in Premium
- Epic EHR integration
- AI quality management
- Custom reporting
📌 Clearony partners often secure better rates than going direct — especially on multi-year terms.
Get a Custom Price Quote →Key Features & Capabilities
Five9 scores highest in these areas. Each rating reflects real-world performance and advisor partner data.
What We Love (and What to Watch Out For)
✅ Strengths
- ✓10 consecutive Gartner Magic Quadrant Leader — CCaaS
- ✓Genius AI powered by OpenAI for intelligent automation
- ✓Five9 Fusion for Epic — purpose-built EHR integration for healthcare
- ✓99.999% uptime SLA
⚠️ Considerations
- !Premium pricing — highest in the CCaaS market
- !UCaaS features minimal — requires pairing with separate UCaaS platform
- !Implementation complexity requires dedicated resources
Who Is Five9 Best For?
🏭 Industries Served
🔌 CRM Integrations
📋 Contract Options
Annual
📊 Compliance Certifications
Five9 Customer Success Stories
Real outcomes from businesses that deployed this platform — verified by Clearony's research team.
Regional Health System Reduces Call Abandonment by 44%
A 6-hospital health system with a centralized patient contact center was struggling with call abandonment and long wait times. After deploying Five9 with Epic integration, agents had full patient context before the call connected. AI virtual agents handled appointment scheduling for 31% of inbound volume, freeing agents for complex inquiries.
- 44% reduction in call abandonment
- 31% of calls handled by AI virtual agent
- Full Epic integration — zero rekeying
- Average speed-to-answer cut from 4 min to 45 sec
Is Five9 the right vendor for your business?
Run a free needs analysis — we match you against 28 vendors in minutes, not weeks.
Compare with Clearony →Frequently Asked Questions About Five9
Everything you need to know before making a decision.
What is Five9 Fusion for Epic?
Does Five9 include a UCaaS platform?
Is Five9 worth the premium over Genesys or NICE?
Ready to see how Five9 fits your business?
Take our 8-minute needs analysis. We score Five9 alongside 27 other vendors against your exact requirements — and tell you which is the right fit.