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UCaaS 🗓 Last Updated: October 6, 2026

Lumen Enterprise Voice

Carrier-grade voice and connectivity for large enterprises

Custom — contact for pricing per user/mo
99.999% Uptime SLA
6+ Compliance Certs
500 – 10,000+ Ideal Company Size

Lumen Enterprise Voice — Full Overview

Lumen (formerly CenturyLink) delivers carrier-grade enterprise voice and SIP trunking for organizations that need massive scale, global reach, and a single managed connectivity provider. Custom pricing and multi-year contracts are standard — Lumen is not a self-serve platform. For large enterprises managing thousands of seats across dozens of locations with complex network requirements, Lumen's managed services model provides the accountability and SLA depth that software-only UCaaS vendors cannot match.

💵
Pricing Range
Custom — contact for pricing
👥
Company Size Fit
500 – 10,000+
📶
Uptime Guarantee
99.999%
📑
Contract Terms
Multi-year
🌍
International Calling
Supported
HIPAASOC2GDPRPCI-DSSFedRAMPISO27001

Lumen Enterprise Voice Pricing Plans

Lumen Enterprise Voice pricing ranges from Custom — contact for pricing. Tiers below are estimated from published data — contact Clearony for exact quotes.

Enterprise
Custom

Carrier-grade voice and SIP trunking at scale.

  • Custom SIP trunk capacity
  • Managed SD-WAN option
  • 99.999% uptime SLA
  • Dedicated account team

📌 Clearony partners often secure better rates than going direct — especially on multi-year terms.

Get a Custom Price Quote →

Key Features & Capabilities

Lumen Enterprise Voice scores highest in these areas. Each rating reflects real-world performance and advisor partner data.

📞
Voice Calling
Best-in-Class — 10/10
📹
Video Conferencing
Moderate — 6/10
💬
Team Messaging
Below Average — 5/10
🎧
Contact Center
Good — 7/10
🔗
Integrations
Good — 7/10
🤖
AI Features
Moderate — 6/10
📱
Mobile App
Moderate — 6/10
📊
Analytics & Reporting
Very Good — 8/10
⏺
Call Recording
Very Good — 8/10
📋
Auto Attendant / IVR
Very Good — 8/10
✉️
SMS / MMS
Moderate — 6/10
📠
Fax
Very Good — 8/10
🖥️
Screen Sharing
Below Average — 5/10
🎥
Webinar / Large Meetings
Limited — 4/10

What We Love (and What to Watch Out For)

✅ Strengths

  • ✓Carrier-grade network with global reach
  • ✓Managed services with dedicated account team
  • ✓FedRAMP authorization for government
  • ✓Ideal for large SIP trunk and POTS replacement projects

⚠️ Considerations

  • !Not suitable for SMBs — minimum scale required
  • !Modern UCaaS features limited vs. cloud-native vendors
  • !Long sales cycle and complex procurement

Who Is Lumen Enterprise Voice Best For?

🏭 Industries Served

GovernmentFinancial ServicesHealthcareManufacturingTelecommunications

🔌 CRM Integrations

Custom integrations via API

📋 Contract Options

Multi-year

📊 Compliance Certifications

HIPAASOC2GDPRPCI-DSSFedRAMPISO27001

Is Lumen Enterprise Voice the right vendor for your business?

Run a free needs analysis — we match you against 28 vendors in minutes, not weeks.

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Frequently Asked Questions About Lumen Enterprise Voice

Everything you need to know before making a decision.

Is Lumen right for our business?
Lumen is best suited for large enterprises (500+ seats) with complex network requirements that need a carrier, not just a software platform. If you're a mid-market business, a cloud-native UCaaS vendor will typically deliver better value.

Ready to see how Lumen Enterprise Voice fits your business?

Take our 8-minute needs analysis. We score Lumen Enterprise Voice alongside 27 other vendors against your exact requirements — and tell you which is the right fit.