Microsoft Teams Phone
Enterprise telephony inside the Microsoft 365 ecosystem
Microsoft Teams Phone — Full Overview
Microsoft Teams Phone is the logical next step for any organization already running Microsoft 365. As an add-on license rather than a standalone product, it adds cloud PBX capabilities to the Teams environment your team already works in — with the deepest SharePoint, Exchange, and Power Platform integration available. With the broadest compliance certifications in the market and FedRAMP authorization, it's the default choice for regulated industries and government.
Microsoft Teams Phone Pricing Plans
Microsoft Teams Phone pricing ranges from $8 – $20 / user / month. Tiers below are estimated from published data — contact Clearony for exact quotes.
Add calling to your existing Microsoft 365 subscription.
- Cloud PBX calling
- Auto-attendant & call queues
- Voicemail
- Basic call analytics
Domestic calling plan included — no separate carrier needed.
- Everything in Essentials
- Domestic calling minutes
- Direct Routing available
- Number porting
Global calling with the broadest compliance certifications.
- Everything in Standard
- International calling
- FedRAMP/HIPAA compliance
- Advanced eDiscovery
📌 Clearony partners often secure better rates than going direct — especially on multi-year terms.
Get a Custom Price Quote →Key Features & Capabilities
Microsoft Teams Phone scores highest in these areas. Each rating reflects real-world performance and advisor partner data.
What We Love (and What to Watch Out For)
✅ Strengths
- ✓Lowest cost if you already have Microsoft 365 — additive licensing
- ✓Deepest Microsoft integration (SharePoint, Exchange, Power Platform)
- ✓Broadest compliance certifications for regulated industries
- ✓Massive enterprise scale — 300M+ monthly active users on Teams
⚠️ Considerations
- !Requires existing Microsoft 365 subscription
- !No native contact center — must use partner solutions
- !SMS/fax capabilities significantly weaker than pure UCaaS
- !Complex licensing model can be difficult to optimize
Who Is Microsoft Teams Phone Best For?
🏭 Industries Served
🔌 CRM Integrations
📋 Contract Options
Annual
📊 Compliance Certifications
Microsoft Teams Phone Customer Success Stories
Real outcomes from businesses that deployed this platform — verified by Clearony's research team.
County Agency Achieves FedRAMP Compliance Without New Tooling
A county government agency needed a FedRAMP Moderate-authorized communication platform to meet state IT security requirements. Since the agency already ran Microsoft 365 Government, adding Teams Phone required no new vendor relationships, no security review, and no user retraining. Total deployment time was 3 weeks.
- FedRAMP Moderate from day one
- Zero new vendor relationships required
- 3-week deployment with no retraining
- 38% cost savings vs. standalone UCaaS quote
Hospital System Integrates Telehealth and Voice on One Platform
A regional hospital system needed to unify its telehealth video visits with its internal communications platform. Because the system was already on Microsoft 365, Teams Phone + Teams Rooms provided a single pane of glass for clinical staff — integrating with their Epic EHR workflow through Microsoft's certified connector.
- Single platform for telehealth + internal voice
- Epic EHR integration live in 60 days
- HIPAA compliance maintained throughout
- IT admin reduced from 3 tools to 1
Is Microsoft Teams Phone the right vendor for your business?
Run a free needs analysis — we match you against 28 vendors in minutes, not weeks.
Compare with Clearony →Frequently Asked Questions About Microsoft Teams Phone
Everything you need to know before making a decision.
Do I need Microsoft 365 to use Teams Phone?
Does Teams Phone have a contact center?
Is Teams Phone FedRAMP authorized?
How does the licensing work?
Ready to see how Microsoft Teams Phone fits your business?
Take our 8-minute needs analysis. We score Microsoft Teams Phone alongside 27 other vendors against your exact requirements — and tell you which is the right fit.