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UCaaS 🗓 Last Updated: October 6, 2026

Mitel MiCloud Connect

Hybrid cloud communications for mid-market enterprises

$25 – $45 per user/mo
99.99% Uptime SLA
4+ Compliance Certs
50 – 1,000 Ideal Company Size

Mitel MiCloud Connect — Full Overview

Mitel MiCloud Connect is one of the few UCaaS platforms that supports true hybrid deployments — meaning you can run some communications in the cloud while keeping certain functions on-premise during a phased migration. This makes it a natural fit for mid-market organizations with legacy PBX infrastructure that aren't ready for a full cloud cutover.

💵
Pricing Range
$25 – $45 / user / month
👥
Company Size Fit
50 – 1,000
📶
Uptime Guarantee
99.99%
📑
Contract Terms
Annual
🌍
International Calling
Supported
HIPAASOC2GDPRPCI-DSS

Mitel MiCloud Connect Pricing Plans

Mitel MiCloud Connect pricing ranges from $25 – $45 / user / month. Tiers below are estimated from published data — contact Clearony for exact quotes.

Essentials
$25/user/mo

Core cloud calling and messaging.

  • Unlimited calling
  • Team messaging
  • Auto-attendant
  • Mobile app
Premier
$35/user/mo

Full UCaaS with advanced routing.

  • Everything in Essentials
  • Video meetings
  • Call recording
  • Analytics
Elite
$45/user/mo

Enterprise-grade with contact center.

  • Everything in Premier
  • Contact center suite
  • CRM integrations
  • HIPAA compliance

📌 Clearony partners often secure better rates than going direct — especially on multi-year terms.

Get a Custom Price Quote →

Key Features & Capabilities

Mitel MiCloud Connect scores highest in these areas. Each rating reflects real-world performance and advisor partner data.

📞
Voice Calling
Very Good — 8/10
📹
Video Conferencing
Good — 7/10
💬
Team Messaging
Good — 7/10
🎧
Contact Center
Very Good — 8/10
🔗
Integrations
Good — 7/10
🤖
AI Features
Moderate — 6/10
📱
Mobile App
Good — 7/10
📊
Analytics & Reporting
Good — 7/10
⏺
Call Recording
Very Good — 8/10
📋
Auto Attendant / IVR
Very Good — 8/10
✉️
SMS / MMS
Good — 7/10
📠
Fax
Very Good — 8/10
🖥️
Screen Sharing
Good — 7/10
🎥
Webinar / Large Meetings
Moderate — 6/10

What We Love (and What to Watch Out For)

✅ Strengths

  • ✓Strong hybrid deployment options (cloud + on-prem)
  • ✓Good for phased migration from legacy PBX
  • ✓Solid contact center for mid-market
  • ✓HIPAA compliant with BAA available

⚠️ Considerations

  • !AI and modern features lag cloud-native competitors
  • !Market uncertainty — company has had ownership changes
  • !Less suitable for fully remote organizations

Who Is Mitel MiCloud Connect Best For?

🏭 Industries Served

HealthcareManufacturingEducationProfessional ServicesGovernment

🔌 CRM Integrations

SalesforceMicrosoft DynamicsGoogle Workspace

📋 Contract Options

Annual

📊 Compliance Certifications

HIPAASOC2GDPRPCI-DSS

Is Mitel MiCloud Connect the right vendor for your business?

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Frequently Asked Questions About Mitel MiCloud Connect

Everything you need to know before making a decision.

What is a hybrid cloud deployment?
A hybrid UCaaS deployment keeps some communications on your existing on-premise PBX while moving others to the cloud. Mitel is one of the few vendors that supports this — making it ideal for phased cloud migrations.

Ready to see how Mitel MiCloud Connect fits your business?

Take our 8-minute needs analysis. We score Mitel MiCloud Connect alongside 27 other vendors against your exact requirements — and tell you which is the right fit.